Capability area · 19 items
Business Process Management
Design, automate, and monitor BPMN 2.0 workflows — increasingly with AI.
- Business outcome
- Cuts end-to-end processing time and improves handoff consistency
- Who it's for
- Operations leaders, supervisors, process owners
- Value
- Fewer manual steps · Faster resolution · Higher throughput
Available today
8Value you already have
- Design and deploy business processes visually with BPMN 2.0 Available
- Start workflows automatically on a schedule Available
- Automate workflow steps and escalate work that runs late Available
- Monitor running workflows and manage them from start to finish Available
- Start, resume or cancel a workflow when circumstances change Delivered
- Move work forward with workflow action buttons on forms Delivered
- Send letters, reports or emails automatically as a workflow step Delivered
- Report on how workflows are performing Delivered
Now
6Value arriving now · 2026 · Xelence 10.0
- Bring workflow data into your reporting with less effort In progress
- See where workflows slow down with a heat map In progress
- Test and debug workflows with saved sets of test data In progress
- Remove workflows that are no longer used In progress
- Catch workflow configuration errors before they go live In progress
- Let business rules move workflows forward In progress
Next
3Value coming next · 2027 · Xelence 11.0
On the horizon
2Where we're headed · 2028 · Xelence 12.0
Start thinking about
- Are your key business processes documented, and are they followed the same way across teams?
- Where are your biggest backlogs, delays or missed service targets today?
- Which decisions in your workflows must always stay with a person?
- How will staff roles and workloads change as more routine steps are automated?
- Who owns each process, and who approves changes to it before deployment?
- How will you sequence process changes with Xelence upgrades and staff training?