Capability area · 17 items
Communication Management
Generate personalized, compliant customer correspondence at scale.
- Business outcome
- Delivers timely, consistent outbound communications
- Who it's for
- Customer operations, communication teams, compliance reviewers
- Value
- Standardized content · Reduced turnaround time · Stronger communication traceability
Available today
8Value you already have
- Create and manage letter templates in HTML Available
- Keep a version history of every correspondence template Available
- Rely on a cleaner, standardized correspondence engine Available
- Write letters in a familiar Word-style editor with data placeholders Available
- Produce correspondence as PDF files automatically Available
- Send emails from templates and track follow-ups Delivered
- Attach the right enclosures automatically when letters are generated Delivered
- Bring existing Word letters into HTML correspondence Delivered
Now
5Value arriving now · 2026 · Xelence 10.0
- Control page layout within letters and notices In progress
- Generate correspondence more smoothly In progress
- Create accessible letters in more than one language In progress
- Reuse correspondence templates across modules In progress
- Track print and mail output on a dashboard, with QR code stamping In progress
Next
2Value coming next · 2027 · Xelence 11.0
On the horizon
2Where we're headed · 2028 · Xelence 12.0
Start thinking about
- How many letter and notice templates do you maintain, and which could be consolidated?
- What accessibility and plain-language standards must your correspondence meet?
- How will you provide translated correspondence, and who will check the translations?
- Who must approve legal or policy wording before a template is used?
- Which records-retention rules apply to the correspondence you generate and send?
- Which existing templates would you convert or modernize first when adopting new releases?