Keep a detailed audit trail of activity across the system
Also listed as: Enterprise audit logging & tracing
What is it?
Xelence records operational events, errors and the steps requests take through the system, so support and audit teams can review what happened and when.
Why does it matter?
Faster issue diagnosis and stronger evidence for audits.
Start thinking about
- Which hosting model, cloud or your own data center, fits your agency's policies and IT strategy?
- Would you run more than one program or organization on one installation, and how must their data be kept apart?
- Which custom extensions and code would need retesting each time the platform version changes?
- Who in your organization approves platform, database and hosting changes in each environment?
- How will you schedule platform upgrades around your busiest periods, such as year-end or payment runs?
- Do your public portals need to serve constituents in more than one language?
Terms used on this card
- Tracing
- Recording each step a request takes through the system, so support teams can see exactly where something slowed down or failed.