Monitor running workflows and manage them from start to finish
Also listed as: Execution monitoring & lifecycle management
What is it?
Xelence shows which workflows are running and where each one is, and lets administrators manage each workflow through its full life, from start to completion.
Why does it matter?
Your team can spot and fix stuck or failed work sooner.
Start thinking about
- Are your key business processes documented, and are they followed the same way across teams?
- Where are your biggest backlogs, delays or missed service targets today?
- Which decisions in your workflows must always stay with a person?
- How will staff roles and workloads change as more routine steps are automated?
- Who owns each process, and who approves changes to it before deployment?
- How will you sequence process changes with Xelence upgrades and staff training?
Terms used on this card
- Business process management (BPM)
- Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.
- Tracing
- Recording each step a request takes through the system, so support teams can see exactly where something slowed down or failed.