Start, resume or cancel a workflow when circumstances change
Also listed as: Full BPM lifecycle: start, resume, cancel
What is it?
Staff and administrators can start a workflow, resume one that was paused, or cancel one that is no longer needed.
Why does it matter?
Workflows keep pace with real cases, such as a withdrawn application, without workarounds.
Start thinking about
- Are your key business processes documented, and are they followed the same way across teams?
- Where are your biggest backlogs, delays or missed service targets today?
- Which decisions in your workflows must always stay with a person?
- How will staff roles and workloads change as more routine steps are automated?
- Who owns each process, and who approves changes to it before deployment?
- How will you sequence process changes with Xelence upgrades and staff training?
Terms used on this card
- Business process management (BPM)
- Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.