Report on how workflows are performing
Also listed as: BPM reporting & analytics
What is it?
Xelence provides reporting on workflows, such as how much work is in progress and how long cases take, so managers can see how processes are performing.
Why does it matter?
Managers can spot bottlenecks and plan staffing with evidence rather than guesswork.
Start thinking about
- Are your key business processes documented, and are they followed the same way across teams?
- Where are your biggest backlogs, delays or missed service targets today?
- Which decisions in your workflows must always stay with a person?
- How will staff roles and workloads change as more routine steps are automated?
- Who owns each process, and who approves changes to it before deployment?
- How will you sequence process changes with Xelence upgrades and staff training?
Terms used on this card
- Business process management (BPM)
- Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.