Get AI help to build and understand workflows
Also listed as: AI workflow assistant
What is it?
An AI assistant will help teams work with workflows: explaining what an existing process does and suggesting how to build or change one.
Why does it matter?
Understanding and changing complex workflows takes specialist knowledge and time, which slows down change requests.
Faster workflow changes and easier onboarding for people new to a solution.
Getting it into your solution
- Needs an upgrade to the Xelence release
- Needs configuration
Where people stay in control
The assistant only suggests. A person reviews and accepts any workflow change before it is saved or deployed.
Start thinking about
- Which workflows are hardest for new team members to understand today?
- What review should a person complete before an AI-suggested workflow change is deployed?
- What rules apply in your organization to using AI tools on solution configuration?
Terms used on this card
- AI assistant
- A feature that suggests or drafts something, such as a form, report, rule or letter, for a person to review and accept.
- Business process management (BPM)
- Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.
Items shown as planned are subject to change based on customer priorities for specific features and enhancements.