Let AI agents help coordinate your workflows
Also listed as: Agentic orchestration of the BPM engine
What is it?
AI agents will help run workflows: watching for stuck or late cases, deciding which step comes next within set limits, and proposing or taking routine actions.
Why does it matter?
Keeping workflows moving depends on people noticing stalled work and deciding what to do, which can let cases sit idle.
Fewer stalled cases and less routine monitoring work for supervisors.
Getting it into your solution
- Needs an upgrade to the Xelence release
- Needs configuration
- Changes how your team works
Where people stay in control
Agents act only within limits your team sets. People approve anything outside those limits and can review everything the agents did.
Start thinking about
- Which workflow decisions are routine enough for an agent to propose or take?
- Which workflow actions should always need a person's approval?
- Who in your team should review what the agents did, and how often?
Terms used on this card
- Agentic AI
- AI that can carry out a sequence of steps toward a goal, such as checking, deciding and acting, within limits people set, rather than only answering one question.
- Business process management (BPM)
- Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.
Items shown as planned are subject to change based on customer priorities for specific features and enhancements.