Get AI suggestions on the tone and clarity of letters
Also listed as: AI tone & style assistant
What is it?
Xelence will offer an AI assistant that suggests changes to the tone, style and readability of letter wording, for authors to accept or reject.
Why does it matter?
Letters can be hard to understand or sound harsher than intended, which leads to confusion and follow-up calls.
Clearer, more consistent letters that constituents find easier to understand.
Getting it into your solution
- Needs an upgrade to the Xelence release
- Needs configuration
Where people stay in control
Authors decide whether to accept each suggestion, and nothing changes in a template until a person saves it.
Start thinking about
- Which letters generate the most follow-up questions from constituents?
- Do you have a plain-language or style guide the suggestions should follow?
- Who should sign off on reworded legal or policy text?
Terms used on this card
- AI assistant
- A feature that suggests or drafts something, such as a form, report, rule or letter, for a person to review and accept.
Items shown as planned are subject to change based on customer priorities for specific features and enhancements.