Test communications with AI assistance
Also listed as: AI-assisted communication testing
What is it?
Xelence will explore AI assistance for testing communications, such as checking that letters generate correctly for a range of sample cases and flagging likely problems.
Why does it matter?
Checking every variation of a letter by hand is slow, so some combinations of data are never tested before they reach constituents.
Broader test coverage of letters with less manual effort, and fewer errors reaching constituents.
Getting it into your solution
- Needs an upgrade to the Xelence release
- Changes how your team works
Where people stay in control
People review the issues the AI flags and decide what to fix. Templates are not changed or released without a person's approval.
Start thinking about
- How do you test letter templates before they go live today?
- Which letter variations are the hardest to check by hand?
- Who should review AI-flagged issues and decide what to fix?
Terms used on this card
- AI assistant
- A feature that suggests or drafts something, such as a form, report, rule or letter, for a person to review and accept.
Items shown as planned are subject to change based on customer priorities for specific features and enhancements.