Follow every API call and batch job from start to finish
Also listed as: End-to-end API & batch tracing
What is it?
Xelence records each step an API call or batch job takes through the system, a technique called tracing, so support teams can see where it slowed down or failed.
Why does it matter?
Faster diagnosis of integration and batch problems, with less back-and-forth.
Start thinking about
- What service levels have you committed to, and how do you measure them today?
- Who responds when performance drops, and how are they alerted?
- Which monitoring data could contain personal information, and who should be allowed to view it?
- Should Xelence monitoring feed into the operations tools your agency already uses?
- How will you capture a performance baseline before an upgrade so you can compare afterwards?
Terms used on this card
- API
- A defined way for two software systems to exchange data or request actions from each other.
- Batch job
- A scheduled task that processes many records at once, such as nightly payments or file imports, without anyone clicking through each one.
- Tracing
- Recording each step a request takes through the system, so support teams can see exactly where something slowed down or failed.