Generate correspondence more smoothly
Also listed as: Correspondence generation enhancements
What is it?
Xelence will improve how staff generate correspondence, building on a redesigned generation window and related refinements.
Why does it matter?
Generating a letter can take more steps and checks than staff would like, which slows down busy service teams.
Quicker, more predictable letter generation for staff and faster responses for the people waiting on them.
Getting it into your solution
- Needs an upgrade to the Xelence release
Start thinking about
- Which letters do your staff generate most often by hand?
- Where does the current generation process slow your team down?
- Who should test the updated generation steps with real cases?