Glossary

A digital key or pass that proves a user or system has signed in, or is allowed to call another system.

Meeting the accessibility expectations of the Americans with Disabilities Act (ADA), so people who use screen readers and other assistive tools can read and use content.

AI that can carry out a sequence of steps toward a goal, such as checking, deciding and acting, within limits people set, rather than only answering one question.

A feature that suggests or drafts something, such as a form, report, rule or letter, for a person to review and accept.

One governed entry point that every AI feature calls, so access to AI models is controlled, checked and recorded in one place.

A defined ability, such as looking up a record or summarizing a document, that AI agents can reuse across workflows.

A specific business task where AI helps, built so it works alongside your forms, rules and workflows.

A defined way for two software systems to exchange data or request actions from each other.

Tools that measure how an application is performing, such as speed, errors and load, so problems are found before users notice.

Running long tasks in the background, so people and other work don't have to wait for them to finish.

The capability is in customer production today, as part of what Xelence already offers.

A Microsoft Azure service for storing secrets, such as keys and connection strings, in one protected place.

A scheduled task that processes many records at once, such as nightly payments or file imports, without anyone clicking through each one.

A placeholder in a letter template that Xelence fills with case or customer data, such as a name or amount, when the letter is generated.

The industry-standard notation for drawing business processes as diagrams that software can also run.

Designing, automating and tracking the steps of a business process, such as who approves what, and in what order.

A stored copy of data or settings that Xelence keeps ready, so it doesn't have to fetch them each time.

One of the 13 groups the roadmap uses to organize what Xelence does, such as Forms & Data Capture or Business Rules Management. Each area has its own page that shows it across the four horizons.

Automated steps that build, test and deploy each change, so releases are faster and more consistent.

A ready-made link between Xelence and another system or service, such as Salesforce, DocuSign or an identity provider, so data flows without custom code.

A member of the public that your organization serves, such as an applicant or a person receiving benefits.

Short for Command Query Responsibility Segregation: updates and reads are handled separately, so heavy reading and reporting don't slow down updates.

The capability was delivered in a recent Xelence release. Your solution gets it when it moves to that release.

One shared library of styles and building blocks, such as colors, fonts, layouts and formats, that every screen or report follows.

A separate copy of your solution used for one stage of work, such as development, testing or production. Production is the live system that staff and constituents use.

Short for extract, transform and load: copying data from one place, reshaping it, and loading it into tables built for reporting.

A quarterly Xelence release with new capabilities and improvements. It goes through full performance and security testing.

A change under the surface of Xelence, such as to performance, security or the platform it runs on. Your solution benefits from it even if people don't see a new screen or button.

The run-time service your applications call to use AI, through a secure AI gateway with cost and token monitoring. AI use cases are built in the Xelence AI Engine and run through Generative AI Services.

A widely used version-control system. It tracks every change to your solution's files, so work can be shared, merged or rolled back.

A modern way for an application to ask another system for exactly the data it needs in one request.

Automatic checks that enforce the rules AI must follow, for example by screening for personal information or unsafe content.

One of the four time frames the roadmap uses to show when value arrives: Available today, Now (2026, Xelence 10.0), Next (2027, Xelence 11.0) and On the horizon (2028, Xelence 12.0, and beyond).

The capability is being built now, for the release shown on its card.

A common, structured text format that modern systems use to exchange data.

The kind of AI model that understands and writes text, used behind AI assistants and agents.

A form of AI that learns normal patterns from data, so it can flag what is unusual.

A Xelence release with urgent fixes for blocking or critical issues, released between feature releases.

Microsoft's identity service, formerly called Azure Active Directory (Azure AD), which many organizations use to manage staff accounts and sign-in.

Signing in with a second proof of identity, such as a code on your phone, as well as a password.

One installation that serves several separate organizations or programs, each with its own data kept apart.

A long-term-support version of Microsoft's .NET platform, which Xelence runs on. LTS versions get security and reliability updates for about three years.

An identity service that many organizations use to manage user accounts and sign-in.

The capability is planned for a future release. Plans are directional and may change.

Running software on a cloud provider's managed platform, so the provider looks after servers and much of the maintenance.

The instructions that tell an AI feature what to do and how to behave.

Reusing an earlier AI answer when a new question means the same thing, which makes responses faster and cuts AI running costs.

Signing in once with your organization's account to use several applications, such as through Microsoft Entra ID or Okta.

A database setting that lets people read data while others update it, without either waiting on the other.

A Microsoft SQL Server feature that keeps synchronized copies of a database on more than one server, so the application keeps running if one fails.

The Xelence tool for building and running automated tests of your solution.

The unit of text that AI services count, and usually charge by, when they read a question and write an answer.

Recording each step a request takes through the system, so support teams can see exactly where something slowed down or failed.

The capability is being explored, and its direction isn't set yet.

A capability that people will see and use directly, such as a new form control, screen, report option or AI assistant.

An automatic message one system sends another the moment something happens, such as a status change, instead of waiting to be asked.

A form that guides someone through several steps, one screen at a time.

Where AI use cases are designed and built in Xelence: AI agents, workflows and skills, with policy and guardrails. What you build here runs through Generative AI Services.

A numbered version of the Xelence platform. The roadmap ties each year to one release: 2025 is Xelence 8.0, 2026 is Xelence 10.0, 2027 is Xelence 11.0 and 2028 is Xelence 12.0. A capability reaches your solution when your solution moves to the release that includes it, and your upgrade is scheduled with you.

The web-based design tool your developers use to configure Xelence solutions, such as forms, rules, workflows and reports. It has Git version control built in.

A common structured file format used to exchange data between systems.